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About to order an Aurora R4 ALX

mobi666

Member
Joined
Nov 13, 2012
Messages
7
Hi Guys,

I am new to alienware and I'm considering ordering the Aurora R4 ALX. I have been building my own game PC's for the last 10 years, so I know that I can get cheaper builds, but I need to have the R4 ALX case ;-).

Ok so this is my question : Does anybody know when the next Aurora will come out? I mean I tried Dell chat & customer support, and nobody wants to tell me this. I don't want to order the R4 now if next month they will release a new aurora with different mobo & CPU specs...

I hope that you guys owning the R3 & R4 aurora can tell me roughly what the lifespan is, specially since the new generation cpu's & mobo's are coming out now...

Thanks.
 

MattyB

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Mar 19, 2012
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Welcome! dell won't tell you anything ever. They want you to buy it now and not wait.
I would definitely hold out a little longer for the next gen CPU's. You would have to assume that a chassis change will be coming out soon too. This one has dragged on a bit. It's still pretty sexy though.
 

mobi666

Member
Joined
Nov 13, 2012
Messages
7
Hey,

Thanks for the answer. I figured that Dell wouldn't tell me anything... Yeah about the new gen cpu's, if I'm not mistaken they will come out in September right? Any idea if Dell will present those in an Aurora build right away, or could it take some months before they are available? Maybe some of you would know how long it took with the last gen of cpu's and the switch between the Aurora R3 & R4? Can I expect to order the next gen mobo & cpu around the same time as their official release date, or does it take some months delay?
About the new possible case (aurora R5?) I'm actually not worried about that because I realy like the design of the R4.

Arrr it's not easy to have to wait though ;-) . I need a new computer as I'm struggling a lot in BAttlefield and I also need to be able to play the Star Citizen arena commander module ;-)

So the question remains, would you wait for the next gen cpu or buy now? And how long do you think we still need to wait for the next gen cpu's to be available?

Cheers.
 

MattyB

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Mar 19, 2012
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I don't know much about the new CPUs. I haven't been watching things as closely these days.
Dell should incorporate the new CPU pretty quickly. If they don't then other companies will dominate.
Personally I would wait because I think this next gen will be a bigger step than the last one. There wasn't much difference between the 3770 and 4770.
But.....if you always wait for the next best thing then you'll be waiting forever!
 

mobi666

Member
Joined
Nov 13, 2012
Messages
7
Agreed Matty, I can wait forever because well with graphics cards a new type comes out almost every month, and new cpu's are released each year so yes indeed I could wait forever.
The problem is also that I don't have much patience lol... and my old desktop is crashing all the time. I currently can still play Battlefield4 on medium settings with AA disabled etc, but the loading of the levels take ages. This is because I have an old mobo with old cpu, and only 4GB DDR2 RAM.... yes DDR2 :)
My graphics card is not too bad as I have a GTX660 2GB that I bought 2y ago.

I also would like to play the Arena Commander module from Star Citizen, but my pc crashes a lot so that's a bummer.

I have a lot of work and a young child, so my game time is limited to about 1h per evening, that's why I like games like BF4 that I can play and have fun for 30min-1h without having to spend most time loading levels, crashing and rebooting all the time ;-)

So again, given my 'background' what woulf you do? Wait for x months or order now?

It's really sad that nobody from Dell will comment on future releases... I mean if I knew that the next gen mobo & cpu would only be available in the aurora next Oct-Nov, then I would definitely order now. My worry is just that if I order now and next month the new cpu's are available then I'll be pissed ;-)
 

MattyB

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Mar 19, 2012
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2,961
Personally I would wait a little longer but that's only because I've been burnt before by ordering a few weeks too soon.

definitely get yourself a good SSD if you dont have one already. Your level loading will improve a lot.
 

mobi666

Member
Joined
Nov 13, 2012
Messages
7
Ok so here is the rest of my story.... I couldn't wait any longer, and also there was an extra 130€ discount during father's day weekend, so I decided to order an Aurora, with a single GTX780 and 16GB RAM. So I placed my order on Monday night 2 June. Now seeing the many horror stories about long waiting times & problems with delivery, I was expecting the worst... however yesterday the Aurora got delivered to my house! I am very surprised that it's here so fast, given that on 14 June at 14h00 I got a message on the Dell site that my package 'DEPARTED MANU.FACILITY '. Looking up this info it seems tat meant it was ready to be sipped from China, so I was expecting a couple of weeks at least. But like 3 days later it's delivered??? I don't know if their processing & delivery procedures have improved significantly or why, but at least I'm very happy with how quick I got my Aurora.

Now, I also had contact with Dell customer service and I must say that it's very poor! After I placed my order I wanted to know if the 19 in 1 card reader was included, as I couldn't select this option anywere on the alienware order site. Ok so I try the Dell chat... fair enough, you select 'Alienware product specialist' then very soon you get a chat person. Turns out those 'Alienware product specialist' are just helpdesk workers and they know nothing about alienware :-( . I then got several phone numbers to call Dell support...some of those numbers were disconnected. When I finally got a working number then I need to select some option. Whichever phone option I selected, after a couple of minutes an automatic voice would tell : 'Sorry but this service is currently unavailable' I finally got thru to somebody on the phone once, then that person couldn't answer my question again, and told me he's just a helpdesk employee.... well duh that's what I need, somebody to answer my question. I called the same phonenumber again, got another person, and he said he thinks the card reader is not included. Ok so I ask him to order the card reader + cable and that I'll install it myself... well that didn't work either. At some point I was really angry, and I told the helpdesk guy to find out the info I need from his manager/supervisor/somebody who actually knows these computers and call me back... A couple of days passed and yesterday they finally call me back to say that it's probably better that I order an external card reader myself because it's very difficult to fit an internal one!!!
Funny thin is, since I got my Aurora yesterday, I popped it open to check the mainboard etc... There are some USB connections available on both the motherboard and the I/O board. I had an old card reader on my old desktop. I took it out and installed it into the Aurora without any problems. Took me less than 5 min.... but hey the 'alienware product expert' told me it's way too difficult to do it :)

Anyway, that's my story... I hope it helps when other people consider buying this computer.

1 last thing : I'm going to migrate the OS on the SATA drive to an SSD drive that I bought separately. (the upgrade from 1TB SATA to 256GB SSD drive was 300€, while I ordered a 250GB Samsung SSD with bracket for 120€!) . After te SSD is working as my boot drive, is it possible to configure 2 SATA 1TB drives in RADI 1 for data? I was looking around online and it seems they always talk about putting the boot drive in RAID... but I don't want that. I want my SSD as boot drive, and then 2 1TB SATA drives in RAID1. Is that possible?
 
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