AlienFx unable to detect keyboard

[Looper]

I'm posting this on behalf of a friend who owns a M15X.

He recently reformatted his laptop and downloaded the alienfx drivers from dell's website.

The alienfx is unable to detect the device (keyboard, touch-pad, etc).

There is a picture of the error message uploaded.

Any help would be really appreciated, cheers.

 

[MattyB]

Which version of Command Center did he install? That pic looks to be a more recent version which will not work with the M15x. Strange if it is though since the machine shouldn't get that far when trying to install the wrong one.

 

[Looper]

Which version of Command Center did he install? That pic looks to be a more recent version which will not work with the M15x. Strange if it is though since the machine shouldn't get that far when trying to install the wrong one.

It's version 2.5.5.4.0

 

[MattyB]

yeah that should be the perfect one.

I'm stumped. When i had an M15x I had a few issues with Command Center. All I can suggest is to uninstall it, do all the windows updates and then reinstall.

 

[Looper]

yeah that should be the perfect one.

I'm stumped. When i had an M15x I had a few issues with Command Center. All I can suggest is to uninstall it, do all the windows updates and then reinstall.

Thanks mate, my friend got it fixed, seems that he had to update his windows and all was good.

Cheers !

 

[MattyB]

Thought that could do it. That's what got my issues sorted.