I Have an Alienware 17 R5
Purchased October 2018
Repair by Dell during 2019
New Motherboard- Graphic cooling fan died
Swapped Gaming WiFi card no WiFi connection.
Swapped Gaming WiFi card again to Intel WiFi card a couple months later- WiFi problems disappeared.
2 weeks ago I was watching YouTube videos on it and a BSOD appeared.
The first one was StopCode CLOCK_WATCHDOG_TIMEOUT
The system Collected some info and restarted.
It made it to the log in screen for Windows 10 then another BSOD
StopCode WHEA_UNCORRECTABLE_ERROR (I took pictures of BSOD if you need to see them)
On Reboot the Alienware ePSA Preboot diagnostic ran and I let it do the 4 hour memory test. All returned positive. (I have the PSA.txt file if needed)
On my own research I read that BIOS may cause this. I used a Flashdrive to upload version 1.11 to the machine. I have verified it loaded by going into setup.
Another report I found is threat problems may be a driver or component failure.
On one attempt I was able to get into safe mode. the laptop ran for over 2 hours in safe while I looked at drivers and other problems on the machine.
Using device manager i uninstalled the drivers to the network and rebooted. BSOD as before.
Fearing a bad boot drive, I opened the case, disconnected battery and removed bot the M2 and SSD drive. Removed the WiFi card. Installed a new Samsung EVO 256GB drive and attempted reboot with a new image I downloaded from Dell.
After less than 5 min into image restore the system went into BSOD again. WHEA_UNRORRECTABLE_ERROR.
Direction on proceeding appreciated.
Purchased October 2018
Repair by Dell during 2019
New Motherboard- Graphic cooling fan died
Swapped Gaming WiFi card no WiFi connection.
Swapped Gaming WiFi card again to Intel WiFi card a couple months later- WiFi problems disappeared.
2 weeks ago I was watching YouTube videos on it and a BSOD appeared.
The first one was StopCode CLOCK_WATCHDOG_TIMEOUT
The system Collected some info and restarted.
It made it to the log in screen for Windows 10 then another BSOD
StopCode WHEA_UNCORRECTABLE_ERROR (I took pictures of BSOD if you need to see them)
On Reboot the Alienware ePSA Preboot diagnostic ran and I let it do the 4 hour memory test. All returned positive. (I have the PSA.txt file if needed)
On my own research I read that BIOS may cause this. I used a Flashdrive to upload version 1.11 to the machine. I have verified it loaded by going into setup.
Another report I found is threat problems may be a driver or component failure.
On one attempt I was able to get into safe mode. the laptop ran for over 2 hours in safe while I looked at drivers and other problems on the machine.
Using device manager i uninstalled the drivers to the network and rebooted. BSOD as before.
Fearing a bad boot drive, I opened the case, disconnected battery and removed bot the M2 and SSD drive. Removed the WiFi card. Installed a new Samsung EVO 256GB drive and attempted reboot with a new image I downloaded from Dell.
After less than 5 min into image restore the system went into BSOD again. WHEA_UNRORRECTABLE_ERROR.
Direction on proceeding appreciated.