Alienware 17 Repair Details

Khelan Bhana

New Member
May 21, 2016
So I bought an Alienware 17 R3. The motherboard was cracked and it stopped working after a week.

I sent it back to Dell for repairs and the technicians in my country had to send it overseas to get it fixed. Now it's in Germany. Why wouldn't it go to America? Also how long would it take to be repaired. I have work to do on the laptop and its due in 2 weeks.

Really disappointed that my brand new Alienware would ship with a cracked motherboard.