I had to call Alienware tech support because I noticed that my spacebar on my brand new 17R2 was squeaking.
I was told this is a defect and I can have a service agent make a home visit to fix it. During the course of the call I tried to plug my laptop in to play some Sniper Elite III that I bought from the steam sale
. I found that the laptop was not charging. I notified the agent and he looked at the invoice for my order and told me the wrong power adapter was sent to me with my order! Yikes! I was apparently supposed to receive the 240W power adapter.
He had informed me that the wrong power adapters have been going out the door with the 17R2s as of late and that they needed to get me the proper power adapter. Luckily, the technician who is coming to fix my spacebar will also be bringing the correct power adapter
I've seen some posts around here saying that when people have called Dell/Alienware about receiving the wrong power adapter they were told it's not true. I can confirm that it is an issue. As proof, here's a screengrab of my current service request:
So if you have the 17R2 check the power brick! If you look at the model number on the underside, it might read something like mine: FA180PM111
The 180 in the model number means 180Watts.
This is kind of a bummer that the my brick won't work 3 days after I got my laptop as I was planning on gaming this weekend on my Alienware as well as work but unfortunately I won't be able to.
I was told this is a defect and I can have a service agent make a home visit to fix it. During the course of the call I tried to plug my laptop in to play some Sniper Elite III that I bought from the steam sale
. I found that the laptop was not charging. I notified the agent and he looked at the invoice for my order and told me the wrong power adapter was sent to me with my order! Yikes! I was apparently supposed to receive the 240W power adapter.He had informed me that the wrong power adapters have been going out the door with the 17R2s as of late and that they needed to get me the proper power adapter. Luckily, the technician who is coming to fix my spacebar will also be bringing the correct power adapter
I've seen some posts around here saying that when people have called Dell/Alienware about receiving the wrong power adapter they were told it's not true. I can confirm that it is an issue. As proof, here's a screengrab of my current service request:
So if you have the 17R2 check the power brick! If you look at the model number on the underside, it might read something like mine: FA180PM111
The 180 in the model number means 180Watts.
This is kind of a bummer that the my brick won't work 3 days after I got my laptop as I was planning on gaming this weekend on my Alienware as well as work but unfortunately I won't be able to.
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