Have had this for just over 2 years and problems just after the 1 year warranty expired. I have consulted with Dell who advised its most likely a motherboard replacement required which will cost almost what I paid for the machine. They based this on the HW info report showing that the GPU dropped to zero for short intervals while playing fairly non intense games. They offered 15% off a new purchase or I could pay £40 for it to be sent away to be checked.
I have paid £40 for it to be sent for a check and will wait and see what the outcome is.
I am very disappointed with my Alienware experience and that the machine broke within 14 months of buying when I hoped it was future proofing and would be around a while. Any advice on what I might be able to negotiate with Dell in terms of resolving an out of warranty issue. Do they bend at all?
Thank you and any reponse much appreciated
I have paid £40 for it to be sent for a check and will wait and see what the outcome is.
I am very disappointed with my Alienware experience and that the machine broke within 14 months of buying when I hoped it was future proofing and would be around a while. Any advice on what I might be able to negotiate with Dell in terms of resolving an out of warranty issue. Do they bend at all?
Thank you and any reponse much appreciated