Alienware m17x r3 - battery problems

Hey everyone,

So I bought a used alienware a couple of months ago, was and is working fine, except for one problem. A couple of weeks back I came home and turned it on, but after the first Klipsch loader a message comes in the BIOS format before the windows loader:

WARNING: The battery cannot be identified.
THe will be unable to charge this battery.

Strike the F1 key to continue, F2 to run the setup utility

I dont know how it happened or how it came up, I remember a full accidental drain of the battery before the problem, but I also fully charged it afterwards, this i just mentioned coz of the static charge issues in alienwares, I have tried many and all solutions available on the internet but none proved fruitful, I dont know what to do next, any suggestion would be greatly appreciated.

Regards,
 

MattyB

Moderator
Mar 19, 2012
3,097
125
Adelaide, Australia
I'm not sure how to check sorry. My guess would be on the power pack. There is a little piece inside it which can break easily if dropped and then this issue can occur.
You could also try updating you BIOS if it's not on the most resent version. Probably a long shot but you never know.