Alienware R4 Overheats!! PLEASE HELP

gal122

Member
Oct 4, 2014
17
0
Israel
Hi,I have been using my alienware for 1 year and there was no problems, now after a year , it started to freeze after 1 hour of gaming,and it gets worse every time,now I cant play for more than 15 minutes without a freeze(then I have to restart the pc).I figured its from over heating because when I opended the side panel the harware was very hot,untouchable(specialy the gpu).So I ran a stress test for the gpu and the cpu,the cpu test passed while the gpu stress test did not(the computer freezed at the 70% of it).I had a gtx 960 ti ,now I bought the gtx 980, I thought it will solve the problem and it didnt.Please Help me I dont know what to do anymore I have tried almost everything.
 

ANT

Member
Aug 23, 2015
17
1
Hopefully others will chime in. Before starting with hardware, start with basics. First off, check your Allienware CC Thermal Control settings. Check your temperatures and fan settings to make sure they are ok? Are your temps. high, are fans running ok?
Next would be heavy dust, did you open up and clean out dust in case? Those are the basic firsts.
 

ANT

Member
Aug 23, 2015
17
1
Speed is ok if your temps are. Looks like your temps. are normal, not overheating. Hard to read but my temps run in the 70's F. Check your temps there right after is shuts down or monitor them to see if they spike. If it's heat, it will show there.
Year old, under warranty? I would go there if so. Another basic is to make sure your drivers are up to date.
I was hoping someone else would jump in by now, not to impressed with replies.
 

gal122

Member
Oct 4, 2014
17
0
Israel
I have another guess,not sure if you can help me with that:I think the aliencommand center doesnt work well because i put the fans speed on alien controle(auto) and it never raise the fan speed when i am playing games,but i tried to delete and reinstall it alot of time but still the same
 

ANT

Member
Aug 23, 2015
17
1
My fans only speed up when the CC goes haywire, which is often lately. Yes my fans never speed up in games but I think it's just a complement to the rig. The rig doesn't get hot enough to speed them up. I wish they would find a fix to the speed up fan problem though.