Alienware software framework error

recDNA

Member
Aug 20, 2013
28
0
Boston
I recently began getting Microsoft framework.net errors. When they pop up you can hit continue or cancel but they prevent using Explorer or Chrome. In details alien fx was mentioned as the problem. As a result I went to msconfig startup and unchecked the Alienware required software from auto starting. This seems to cure the problem so far. Will this cause some problem I'm unaware of? Anyone else get this issue? I'm guessing it was caused by a Microsoft . net framework 4.5 security update from Windows update but can't be sure. Any help would be appreciated!

P. S. Mods, I accidentally posted this in another Alienware area 51 forum but this is the right one. I have an x51 r2.

2
 

recDNA

Member
Aug 20, 2013
28
0
Boston
The AW Command Center does use the .net framework. I would suggest to completely unistall both items from your machine and then reinstall the latest .net first before reinstalling CC.
Hopefully that fixes it properly

I wouldn't know how to reinstall AW Command Center nor whatever the latest framework . net. It is my understanding that if I uninstall AW command center I will lose the drivers?

The error seems to be gone if I remove Alienware required software from startup. (but did not uninstall) Will that cause me some problem I'm unaware of?

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MattyB

Moderator
Mar 19, 2012
3,110
126
Adelaide, Australia
Uninstalling your Command Center won't cause any issues. It's just the software that runs you FX and a few others. It's usually the last thing to install when you do a windows reinstall.
After you uninstall it you can just go onto www.dell.com and go into their support section. You will be asked to enter your Service Tag. You can find this on a sticker to the back of your machine. You can then search for the drivers for your machine. The CC is in Applications. It's usually very easy to do. I've done in countless times on AW laptops, Auroras and X51s. If you uninstall the .net Framework and CC and then try to reinstall CC first, it will usually automatically prompt you to install the .net anyway since it needs it to run.
Software sometimes gets corrupted so uninstalling and reinstalling can usually fix most problems.
I'm not sure what removing that startup program will do. If you're happy with how you have it and it hasn't made any problems then leave it.
 

MattyB

Moderator
Mar 19, 2012
3,110
126
Adelaide, Australia
You will not lose any drivers when uninstalling CC. You will just lose the ability to change the colors on your machine and a few other functions.
You can uninstall .net and CC in Control Panel - Uninstall a Program.
Uninstalling .net shouldn't affect any other programs since you will be reinstalling it straight away. Just close everything else before doing it. You can find the download on Microsoft's website. It should take about 5 mins to get it all done.
If you want you can also Create a Restore Point (just type that in on your start button if you have Windows 7 or on the tile screen in Windows 8). Then if something goes wrong you can restore your machine to a point before you made any changes. Very helpful if you're not 100% sure what you're doing).
 

recDNA

Member
Aug 20, 2013
28
0
Boston
Weird. It is there (in my system) but I couldn't find it. I even did a search and computer didn't find it.. Yet it is there in some sense because command center works. I'll check again when I get home. The people at the windows store said I could only delete it using the command prompt.

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