test

Alienware X51 R3 Freezing and Buzzing from Speakers

mcmijo01

New Member
Joined
Oct 6, 2016
Messages
4
So, I have an Alienware X51 R3 desktop computer. I play World of Warcraft (don't judge!), and it lags all of a sudden and a loud buzzing sound comes from the speakers. I cannot use the windows key and I cannot ctrl+alt+del. The computer eventually just restarts or I have to do a hard reset. This issue has just started happening the last week or two, and I have had the machine since March or April of this year.

I have just ran an AlienAutopsy using SupportAssist. I ran the video card stress test. The results of the test are as shown in the first attachment. It says that it could not complete it in places.

I have gone through every single driver on my machine and updated them. The issues persists.

I just ran an Extended System Test with AlienAutopsy. The results are in the second attachment. This test shows everything as passing (maybe something got fixed).

I will now check for a BIOS update, but I believe that I have the latest. I will then restart the machine and try to see if the issue happens again. If it does, I will try going to http://www.dell.com/support/home/US...servicetag/JZ90X52/diagnose?appIndex=dellspct and seeing if I can get more information from a different test.

If anyone can think of anything, please let me know.

Also here is this forum. I have already done everything here though:

http://en.community.dell.com/owners-club/alienware/f/3746/t/19545369

UPDATE:

The issue happened again, but no crash this time. It just started lagging, froze, made the buzzing noise, and after about 20 seconds fixed itself.

In reviewing the test results, I see this in the first:
Transformation and Lighting Stress Test
Test Started 10/4/2016 8:34:33 PM
Warning Message: The test cannot complete due to a possible driver problem. 10/4/2016 8:37:45 PM
Informative Message: Peak GPU Temperature: 70 C. 10/4/2016 8:37:45 PM
Informative Message: Average Frames Per Second 32 10/4/2016 8:37:45 PM
Test Finished: Cannot Run 10/4/2016 8:37:45 PM

But this in the second:

Transformation and Lighting Stress Test
Test Started 10/4/2016 9:06:55 PM
Informative Message: Peak GPU Temperature: 68 C. 10/4/2016 9:11:58 PM
Informative Message: Average Frames Per Second 88 10/4/2016 9:11:58 PM
Test Finished: Passed 10/4/2016 9:12:00 PM

The first test went up to 70 C, but that is not considered overheating for GPU is it??

PLEASE HELP AND THANK YOU IN ADVANCE!!!
 

mcmijo01

New Member
Joined
Oct 6, 2016
Messages
4
"First Attachment" referenced above:

SupportAssist Log File
Last Scan: Video Card (Manual) - Tuesday, October 4, 2016 8:34:33 PM
Overall Test Result: Cannot Run

Hardware Scans
NVIDIA GeForce GTX 960
Vendor Name: NVIDIA Corporation
Interface: PCI Express x16
Negotiated Link Width: x8 (maximum x16)
Video Card Chip Type: GeForce GTX 960
Video Card Memory: 2.00 GB
Video Card BIOS: Version 84.6.54.0.1
Fan Speed: 1001 RPM
Driver Provider: NVIDIA
Driver Version: 21.21.13.6909, 8-1-2016
GPU : 0
Temperature: 40 C
Transformation and Lighting Stress Test
Test Started 10/4/2016 8:34:33 PM
Warning Message: The test cannot complete due to a possible driver problem. 10/4/2016 8:37:45 PM
Informative Message: Peak GPU Temperature: 70 C. 10/4/2016 8:37:45 PM
Informative Message: Average Frames Per Second 32 10/4/2016 8:37:45 PM
Test Finished: Cannot Run 10/4/2016 8:37:45 PM
Wireframe Stress Test
Test Started 10/4/2016 8:37:45 PM
Informative Message: Peak GPU Temperature: 79 C. 10/4/2016 8:42:49 PM
Informative Message: Average Frames Per Second 170 10/4/2016 8:42:49 PM
Test Finished: Passed 10/4/2016 8:42:49 PM
Multiple Rendering DX9 Test
Test Started 10/4/2016 8:42:49 PM
Informative Message: Peak GPU Temperature: 78 C. 10/4/2016 8:43:33 PM
Informative Message: Average Frames Per Second 59 10/4/2016 8:43:33 PM
Test Finished: Passed 10/4/2016 8:43:33 PM
System Summary
Product Alienware X51 R3
Service Tag JZ90X52
Express Service Code 434-903-400-38
Operating System
Operating System
Name Microsoft Windows 10 Home (64-bit)
Version 1607
Build Number 14393.222
DirectX Version 12.0
Windows Directory c:\windows
System Directory c:\windows\system32
Maximum OS Memory 128.00 GB
System Name DESKTOP-SABPOB2
User Name John McMichael
Windows Update
Automatic Updates Automatic download and install
Last checked 2016-10-04 20:24:33
Security
Windows Update
Automatic Updates Automatic download and install
Last checked 2016-10-04 20:24:33
Firewall - Windows Firewall
Windows Firewall Enabled Yes
Virus Scanner - Windows Defender
Product Name Windows Defender
Program Up To Date Yes
On Access Scanning Enabled Yes
Motherboard
Manufacturer Alienware
Product 026CD3
ePPID CN026CD36970261I0405
BIOS
Vendor Alienware
Release Date 04/21/2016
BIOS Version String 1.2.6
ROM Size 16.00 MB
SMBIOS
Version 2.8
Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller
Interface PCI
Location PCI bus 0, device 23, function 0
Type SATA Controller
Class 01h:06h:01h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID A102h
Revision 31h
Driver Provider Intel Corporation
Driver Version 14.5.0.1081, 6-3-2015
Driver c:\windows\system32\drivers\iastora.sys
Standard NVM Express Controller
Interface PCI Express x4
Location PCI bus 2, device 0, function 0
Type NVMe Controller
Class 01h:08h:02h
PCI Identification
Vendor Name Samsung Electronics Co Ltd
Vendor ID 144Dh
Device ID A802h
Revision 01h
Driver Provider Microsoft
Driver Version 10.0.14393.206, 6-21-2006
Driver c:\windows\system32\drivers\stornvme.sys
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Interface PCI
Location PCI bus 0, device 20, function 0
Type USB xHCI Controller (USB 3.x)
Class 0Ch:03h:30h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID A12Fh
Revision 31h
Driver Provider Microsoft
Driver Version 10.0.14393.0, 7-15-2016
Driver c:\windows\system32\drivers\usbxhci.sys
ASMedia USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
Interface PCI Express x2
Location PCI bus 4, device 0, function 0
Type USB xHCI Controller (USB 3.x)
Class 0Ch:03h:30h
PCI Identification
Vendor Name ASMedia Technology Inc.
Vendor ID 1B21h
Device ID 1242h
Revision 00h
Driver Provider Microsoft
Driver Version 10.0.14393.0, 7-15-2016
Driver c:\windows\system32\drivers\usbxhci.sys
Processors
Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (CPU:0)
Name Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz
Cores 4
Threads 4
Signature 506E3h
Family 6h
Model 5Eh
Technology 14 nm
Temperature 58 C
Performance
Max Qualified Speed 3.50 GHz
Max Turbo Boost Speed 3.90 GHz
Current Speed 3.60 GHz
Multiplier x 36.0 (8 - 35)
Max Turbo Boost Ratio x 39
Bus Speed 100.11 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2
Cache Summary
L1 Data Cache 4 x 32.00 kB
L1 Instruction Cache 4 x 32.00 kB
L2 Cache 4 x 256.00 kB
L3 Cache 6.00 MB
Core : 0
Temperature 58 C
Threads 1
Core : 1
Temperature 57 C
Threads 1
Core : 2
Temperature 55 C
Threads 1
Core : 3
Temperature 57 C
Threads 1
L1 Data Cache
Quantity 4
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 4
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 4
Level L2
Type Unified
Size 256.00 kB
Associativity 4-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 6.00 MB
Associativity 12-Way Set-Associative
Line Size 64 bytes
 

mcmijo01

New Member
Joined
Oct 6, 2016
Messages
4
"First Attachment" continued:

Memory



System Memory
Total Physical Memory 16.00 GB

Maximum Supported Memory 32.00 GB


Page Files
Total Size 2.38 GB


Page File c:\pagefile.sys
Location c:\pagefile.sys

Size 2.38 GB






8192 MB DDR4 (2133 MHz)
Source SMBIOS

Memory Size 8.00 GB

Memory Type DDR4 (2133 MHz)

Memory Manufacturer SK Hynix

Memory Part Number HMA41GU6AFR8N-TF

Memory Serial Number 37573071




8192 MB DDR4 (2133 MHz)
Source SMBIOS

Memory Size 8.00 GB

Memory Type DDR4 (2133 MHz)

Memory Manufacturer SK Hynix

Memory Part Number HMA41GU6AFR8N-TF

Memory Serial Number 37572624






Communications



Network Card - Intel(R) Dual Band Wireless-AC 3165 #2
Vendor Name Intel Corporation

Serial Number 00-DB-DF-98-40-9A

Interface PCI Express x1

MAC Address 00:db:df:98:40:9a

Adapter Connected Yes

Current Speed 28.90 Mbps

IP Address 172.21.45.221

IP Mask 255.255.248.0

Gateway IP Address 172.21.40.1

DHCP Server 198.133.77.254

Adapter DHCP Enabled Yes

Driver Provider Intel

Driver Version 19.2.0.1, 7-24-2016




Network Card - Realtek PCIe GBE Family Controller #2
Vendor Name Realtek Semiconductor Co., Ltd.

Serial Number 01-00-00-00-68-4C-E0-00

Interface PCI Express x1

MAC Address 44:a8:42:fc:86:a4

Adapter Connected No

IP Address 0.0.0.0

IP Mask 0.0.0.0

Gateway IP Address 0.0.0.0

Adapter DHCP Enabled Yes

Driver Provider Realtek

Driver Version 10.8.311.2016, 3-11-2016




Bluetooth Port - Intel(R) Wireless Bluetooth(R)
Bluetooth Port Address (00:DB:DF:98:40:9E)

Service Name BTHUSB

Driver Provider Intel Corporation

Driver Version 19.1.1627.3533, 7-7-2016




Hard Drives



NVMe PM951 NVMe SAMSU
Vendor Name Samsung

Model Number PM951 NVMe SAMSUNG 256GB

Serial Number S29NNXAH285943

Firmware Revision BXV77D0Q

NVMe Version 1.1.0

Current Temperature 51 C

SMART Health Information
Power Cycles 102

Power On Hours 3023

Media Data Errors 0

Total Bytes Read 2.59 TB

Total Bytes Written 3.05 TB

Percentage Used Endurance Indicator 1%

Available Spares Lower Threshold Hit No

Reliability Threshold Hit No

Temperature Threshold Hit No


Total Capacity 238.47 GB

Marketed Size 256 GB


OS - C:
Volume Serial Number 32D1-867B

File System NTFS

Volume Capacity 226.23 GB

Volume Free Space 5.88 GB

Volume Used Space 220.35 GB






TOSHIBA DT01ACA200
Vendor Toshiba

Model Number TOSHIBA DT01ACA200

Serial Number 26EZW3AGS

Firmware Revision MX4OABX0

Size 1.8 TB

Marketed Size 2 TB

Sector Information
Physical Sector Size 4 KB

Logical Sector Size 512 B

Logical Sector Count 3907029168


Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5

Negotiated Signaling Speed 6.0 Gbps

Form Factor 3.5"

Rotation Rate 7200 RPM

Temperature Information
Temperature 39 C

Minimum Temperature (Lifetime) 18 C

Maximum Temperature (Lifetime) 44 C

Maximum Recommended 55 C

Maximum Temperature Limit 60 C

Minimum Recommended 15 C

Minimum Temperature Limit 10 C


SMART Attributes
Power Cycles 482

Power On Hours 697

Load Cycle Count 1664

Reallocations 0

Pending Reallocation Count 0

Offline Scan Uncorrectable Errors 0

Ultra DMA CRC Errors 0

Maximum Temperature (Lifetime) 44 C

Minimum Temperature (Lifetime) 18 C

Start Stop Count 487


Security Information
Status User password not set, Security is unlocked, Security is frozen

Master Password Capability High Security

Erase Time 336 minutes

Excessive Password Attempts No



DATA - D:
Volume Serial Number 0A3F-B90B

File System NTFS

Volume Capacity 1.82 TB

Volume Free Space 1.82 TB

Volume Used Space 286.18 MB






Video



Video Card - Intel(R) HD Graphics 530
Vendor Name Intel Corporation

Interface PCI Express

Driver Provider Intel Corporation

Driver Version 20.19.15.4463, 5-25-2016




Video Card - NVIDIA GeForce GTX 960
Vendor Name NVIDIA Corporation

Interface PCI Express x16

Negotiated Link Width x8 (maximum x16)

Video Card Chip Type GeForce GTX 960

Video Card Memory 2.00 GB

Video Card BIOS Version 84.6.54.0.1

Fan Speed 1001 RPM


GPU : 0
Temperature 40 C



Driver Provider NVIDIA

Driver Version 21.21.13.6909, 8-1-2016




Display - DELL U2913WM (Dell U2913WM (Digital))
Mode 2560 x 1080 (32-bit) (60 Hz)

Preferred Mode 2560 x 1080 (59 Hz)

Manufacturer Dell Computer Corp.

Serial Number 5W92N62O756L

Manufacture Date Week 8, Year 2016

Signal Type Digital




Audio



Sound Card - Realtek High Definition Audio
Driver Provider Realtek Semiconductor Corp.

Driver Version 6.0.1.7560, 7-15-2015

Driver c:\windows\system32\drivers\rtkvhd64.sys




Sound Card - Intel(R) Display Audio
Driver Provider Intel(R) Corporation

Driver Version 8.20.0.922, 4-16-2016

Driver c:\windows\system32\drivers\intcdaud.sys




Sound Card - NVIDIA High Definition Audio
Driver Provider NVIDIA Corporation

Driver Version 1.3.34.15, 8-1-2016

Driver c:\windows\system32\drivers\nvhda64v.sys




USB Devices



Razer Naga
Manufacturer Razer

Device Version 2.0.0

USB Version 2.0.0

USB Device Speed USB 1.1 (Full-speed)

Driver Provider Microsoft

Driver Version 10.0.14393.0, 6-21-2006

Driver c:\windows\system32\drivers\usbccgp.sys




USB Multimedia Keyboard
Manufacturer Lite-On Technology Corp.

Device Version 1.1.8

USB Version 1.1.0

USB Device Speed USB 1.0 (Low-speed)

Driver Provider Microsoft

Driver Version 10.0.14393.0, 6-21-2006

Driver c:\windows\system32\drivers\usbccgp.sys




Intel(R) Wireless Bluetooth(R)
Device Version 0.0.1

USB Version 2.0.0

USB Device Speed USB 1.1 (Full-speed)

Driver Provider Intel Corporation

Driver Version 19.1.1627.3533, 7-7-2016

Driver c:\windows\system32\drivers\bthusb.sys




Input Devices



Keyboard - HID Keyboard Device
Manufacturer (Standard keyboards)

Driver Provider Microsoft

Driver Version 10.0.14393.206, 6-21-2006

Driver c:\windows\system32\drivers\kbdhid.sys




Keyboard - Standard PS/2 Keyboard
Manufacturer (Standard keyboards)

Driver Provider Microsoft

Driver Version 10.0.14393.206, 6-21-2006

Driver c:\windows\system32\drivers\i8042prt.sys




Keyboard - HID Keyboard Device
Manufacturer (Standard keyboards)

Driver Provider Microsoft

Driver Version 10.0.14393.206, 6-21-2006

Driver c:\windows\system32\drivers\kbdhid.sys




Mouse - HID-compliant mouse
Manufacturer Microsoft

Driver Provider Microsoft

Driver Version 10.0.14393.0, 6-21-2006




Printers



Send to Microsoft OneNote 16 Driver
Model Send to Microsoft OneNote 16 Driver

Path Send To OneNote 2016

Driver Version 16.0.1626.4000

Driver C:\WINDOWS\System32\DriverStore\FileRepository\ntprint.inf_amd64_7b3eed059f4c3e41\Amd64\mxdwdrv.dll




RICOH Aficio SP 3510DN PCL 6
Model RICOH Aficio SP 3510DN PCL 6

Path Olin 213

Driver Version 1.2.1216.0

Driver C:\WINDOWS\system32\spool\DRIVERS\x64\3\GIE6AD.DLL




RICOH Aficio SP 3510DN PCL 6
Model RICOH Aficio SP 3510DN PCL 6

Path Olin 205

Driver Version 1.2.1216.0

Driver C:\WINDOWS\system32\spool\DRIVERS\x64\3\GIE6AD.DLL




RICOH Aficio SP 3510DN PCL 6
Model RICOH Aficio SP 3510DN PCL 6

Path Olin 202

Driver Version 1.2.1216.0

Driver C:\WINDOWS\system32\spool\DRIVERS\x64\3\GIE6AD.DLL




RICOH Aficio SP 3510DN PCL 6
Model RICOH Aficio SP 3510DN PCL 6

Path Olin 113

Driver Version 1.2.1216.0

Driver C:\WINDOWS\system32\spool\DRIVERS\x64\3\GIE6AD.DLL




PCL6 Driver for Universal Print
Model PCL6 Driver for Universal Print

Path Miller

Driver Version 4.10.0.0

Driver C:\WINDOWS\system32\spool\DRIVERS\x64\3\ricu0agr.dll




Microsoft XPS Document Writer v4
Model Microsoft XPS Document Writer v4

Path Microsoft XPS Document Writer

Driver Version 10.0.14393.0

Driver C:\WINDOWS\System32\DriverStore\FileRepository\ntprint.inf_amd64_7b3eed059f4c3e41\Amd64\mxdwdrv.dll




Microsoft Print To PDF
Model Microsoft Print To PDF

Path Microsoft Print to PDF

Driver Version 10.0.14393.0

Driver C:\WINDOWS\System32\DriverStore\FileRepository\ntprint.inf_amd64_7b3eed059f4c3e41\Amd64\mxdwdrv.dll




RICOH Aficio SP 3510DN PCL 6
Model RICOH Aficio SP 3510DN PCL 6

Path Main 114

Driver Version 1.2.1216.0

Driver C:\WINDOWS\system32\spool\DRIVERS\x64\3\GIE6AD.DLL




RICOH Aficio SP 3510DN PCL 6
Model RICOH Aficio SP 3510DN PCL 6

Path Main 113

Driver Version 1.2.1216.0

Driver C:\WINDOWS\system32\spool\DRIVERS\x64\3\GIE6AD.DLL




HP Universal Printing PCL 6
Model HP Universal Printing PCL 6

Path Baker Village

Driver Version 61.186.1.20636

Driver C:\WINDOWS\system32\spool\DRIVERS\x64\3\unidrv.dll





Product Version: 1.3.6855.61
 
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