MattyB
Moderator
- Joined
- Mar 19, 2012
- Messages
- 2,961
I asked a Dell service rep what the warranty deal was when buying secondhand AW's off eBay. This was his response.
"Dear Matt,
Thanks for your email
Matt, any purchase from EBAY is to be considered as auctioned unit and is not to be supported. The warranty that is currently active is mainly meant for first hand purchaser only. And 2nd hand purchaser is to be denied support.
However, if you are able to re-register the unit after you have purchased the unit from ebay via link below:
http://www.dell.com/dhs/globaltagtransfer
There still chances of the warranty to be transferred to you, however I am not able to guarantee thats going to work. As it is subjected to several validations processes.
Also, once you have purchased the 2nd hand unit, as well as re-registering the unit, you will need to immediately contact our sales support within 30 days, on the details below to re-extend or re-purchase the warranty to get it reflected under your name. You will also need to show them your proof of purchase.;
Its a tedious process."
Therefore, just because someone is selling a machine that's still under warranty, it doesn't mean you'll get to enjoy it.
"Dear Matt,
Thanks for your email
Matt, any purchase from EBAY is to be considered as auctioned unit and is not to be supported. The warranty that is currently active is mainly meant for first hand purchaser only. And 2nd hand purchaser is to be denied support.
However, if you are able to re-register the unit after you have purchased the unit from ebay via link below:
http://www.dell.com/dhs/globaltagtransfer
There still chances of the warranty to be transferred to you, however I am not able to guarantee thats going to work. As it is subjected to several validations processes.
Also, once you have purchased the 2nd hand unit, as well as re-registering the unit, you will need to immediately contact our sales support within 30 days, on the details below to re-extend or re-purchase the warranty to get it reflected under your name. You will also need to show them your proof of purchase.;
Its a tedious process."
Therefore, just because someone is selling a machine that's still under warranty, it doesn't mean you'll get to enjoy it.