Dude, where is my Windows Media Disk?

[doraemon]

This weekend I've been trying to add a new Samsung 830 Series SSD Disk to my X51, in order to use it as a system disk (OS & Apps) while keeping original 1TB HD for data and media.

So first of all, I've created a recovery media disk (Factory Image) of my HD, using AlienRespawn.

Next I've installed the new SSD using some extra cables (Sata and power with double plug, you know) and I left HD unpplugued for the first boot, just to play safe during OS install.

But when I tried to reboot using the DVD that came with my computer I was not able to find the DVD containing Windows OS (my computer came with Windows 8 installed)

Finally I tried to boot from the factory image created with AlienRespawn, but as some of you know, it only works if the target disk is similar o bigger than the original disk, so I can't use the factory image in my 256 GB SSD because I need a disk of at least 1TB.


I got two DVD's with my X51

- ALIENWARE X51 Resource DVD - P/N H2NKG - Rev. A00
- DELL Application DVD - P/N 360C7 Rev. A00 (Cyberlink Media Suite Essentials)

I thought Windows was in the AlienWare resource DVD but it seems It only contains drivers.

So my windows 8 media disk was not included with my X51 or maybe is inside my factory image and I need to create a disk first. In the AlienRespawn online help they talk about an option called "create recovery media of the operating system" or something like that (My AlienRespawn is in Spanish), but I can´t find this option in the software maybe it only exist in the premium version ?

Anyway can someone tell me if new X51 shipped with Windows 8, came with an OS media disk or someone have been lucky enough to create the media disk.

 

[AeonSoul]

If you purchased the OS when you ordered you x51, the it seems like the Windows disk is missing. In that case I'd give a call to DELL support and have it shipped to me.

 

[SWAT_Glock]

What version of Windows 8 do you have? I'm wondering if Dell is offering Win 8 Pro. Thanks.

 

[onlyme]

Do you really need the disc - you can download and burn a windows recovery disc from any another computer, or just use a recovery disc from another computer you own, if the X51 ever needs an install.

I recently used a Samsung recovery disc to reinstall Win7 to a HP desktop. All the machine specific drivers are available on the manufacturers websites. (if you have a spare day to download and install them all.......!)

 

[ripperbone]

My m17 was missing a disk. I called Alienware support and they shipped me the missing disk overnight.

 

[doraemon]

Good news everyone....

After talking with a lot of diferent Alienware and DELL service customer guys. The only option they give to me was to buy a replacement OS disk.

Labeled: Windows 8 Recovery Media for Windows 8 Products 64-Bit.
P/N: H27WW Rev.A00

At least it was cheap around 30€ only, So I ordered and payed the disk in December 2012.

I've received the disk today by UPS, after complaining millions of times about not receiving the order.

+6 monts after paying the bill ....well played DELL.... you really shine on this one !!!!

 

[SpyderBite]

I haven't seen a computer sold with a restore disk in almost 5 years. You create your restore disks with the Windows tools supplied or the manufacturers software.

I'm not seeing the issue here. You didn't know how to create restore media so you paid Dell to make them for you. Best Buy does the same thing for $99 with a new computer purchase.

 

[doraemon]

If you bother to read the first post you will realize that using restore disk was not an option.

Why are you assuming I didn't know how to do something ?