Issue on boot up wth M17X r3

dave15

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Jan 12, 2014
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When I start up my system for the day I have lots of read noise on the screen. Wait a few minutes reboot and everything is fine. Also happens when machine goes to sleep for 0ver 1 hour. Any suggestions.
 

MattyB

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Does your screen glitch up with colors and lines?
If so your LCD may be on the way out. If your R3 has the 3D screen then it could be a problem with your GPU. Does it do it if you're plugged into an external monitor or TV?
 

dave15

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Jan 12, 2014
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No colors or lines. Will have to try the external monitor. That won't happen until Saturday. Thanks
 

MattyB

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What happens to your screen then? Just black? Are you sure the noise isn't coming from your hard drive or CD drive?
 

dave15

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Jan 12, 2014
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It is screen noise or artifact, not an actual noise. Be doing so testing with alien autopsy and finding errors. System then automatically drops the NVidia 580 off the system and replaces it with standard vga. Looks like another long conversation with support.
 
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MattyB

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Hmmm. Doesn't sound good. Good luck with them. Let us know how you go.
 

MattyB

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Cheers. 2 years ago I would have slapped someone in the face if they told me I would be into building computers at this stage of my life but it's actually quite enjoyable :cool:
 

dave15

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Called Alienware support today and they are replacing the NVidia 580M with a AMD Radeon 7970. Hopefully that will solve the issues. Looking forward to a little gaming.
 
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MattyB

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That's good. Definitely a good upgrade even though I'm an NVidia man.
 

dave15

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Technician installed new Radeon 7970m video card yesterday. Let's say that is all he did. He still saw the red artifact I had on the screen contacted someone and said I could send it in for 3-5 day expedited service. Started windows update 133 items , said he couldn't stay and wait and Dell would call me in a couple of days. updates installed, card would not fire up because no drivers would work. Finally did some checking on my own and found modded drivers that seem to work find. Card is fast as Black Ops 2 plays with out a hitch. Not sure what to do now. The intel video on-board does not work well with the 7970 as I just run the 7970 all the time. Let's say I am a little perplexed. Waiting for call back from Dell to unleash my mild anger. Computer is up and working though.
 

shankc

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Dec 26, 2012
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Well you will be very happy with the performance as I upgraded from the 675m which is basically a 580m and I am over the moon with the performance. The 7970m is an excellent card
 

dave15

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Jan 12, 2014
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shank, I'm still having issues of the screen going black, what drivers are you using. I found a modded drivers that is the only one that works. Alienware's solution is to reinstall windows. Not sure what to do. Even videos when playing stop and go black. Perplexed with this machine!
 

shankc

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Hi Dave all I did was go to AMD and let it auto detect as when the techy came he fitted the card got a phone call said he had to go and left me to install the drivers but you have the r3 and I have r4 I don't know if that will make a difference and I was told that because I had the 675m installed enduro would not work(AMD equivalent of NVidia optimus) but it works fine even though I run on the 7970m anyway as I'm always plugged in. But reinstall windows is always dells solution for everything but tell them you have misplaced your disc and they will send you out a usb pen which backs up all your data if you have a portable hard drive and then reinstalls everything and if they cannot fix your problem they will probably offer you a new system just make sure they offer you a good card like the 780m as the 7970 is an excellent card when performing properly or you could try a driver from I think its laptopvideo2go.com which has all the modded drivers for the r3 sorry I couldn't be much more help hope you get sorted m8
 
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dave15

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Well the saga continues, but there may be hope. Contacted Alienware support today to see why no one had contacted me per request. Technician listen intensely as I was intense, and he put in a request for a complete mew system. Will get the result tomorrow. He knew that I was very disgusted as he found out the Radeon 7970 could not even be put in MXr3. Realizing my distress he wanted to resolve this quickly. Now I get to see how serious he is out customer satisfaction. Even asked for a memory upgrade.
 

shankc

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I'm pleased to here that your getting sorted you can get the 7970m working with the r3 but only with modded drivers but its good to hear that their replacing your system but do not let them stick you with a crappy gpu like the 765m make sure you at least get the NVidia 770m which is about the same as the 7970m. I would be cheeky and ask for the 780m which is 10/15% better than the 7970m. Mind you I like the shape of the R3/R4 but at least your getting a new system let me know what you finally get M8 if you don't mind happy gaming
 

dave15

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Jan 12, 2014
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Got with Alienware today and they are replacing my system with a new Alienware 17. nice upgraded system compared to what I started with. Should be delivered by the 20th. Looking forward to having a working system!

Specs:
4th Generation Intel® Core™ i7-4700MQ processor (6MB Cache, up to 3.4GHz)
16GB DDR3L at 1600MHz (2 x 8G)
256GB mSATA SSD Boot + 1TB 5400RPM SATA 6Gb/s
Broadcom 4352 802.11 ac 2x2 and Bluetooth 4.0
AMD Radeon™ R9 M290X with 4GB GDDR5
Slot-Loading Dual Layer Blu-ray Reader 9.5mm
17.3" WLED FHD (1920 x 1080) Anti-Glare Display
 

shankc

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Dec 26, 2012
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Nice one looks like they came threw for you with sum nice specs let me know what the performance of R9 M290x is like just pleased you got everything sorted M8
 

dave15

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Jan 12, 2014
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Just got notice today that my exchange system has shipped. New M17, here are the specs. Should be delivered tomorrow, but can't get my hands on it until Friday or Saturday. Hope everything works. upgraded everything.

1 210-ACKC Alienware 17 Base
1 310-0173 Airborne Documentation, System Exchanges, Factory Install
1 619-ACMQ Windows 7 Home Premium 64-bit, English
1 370-AANN 16GB Dual Channel DDR3L at 1600MHz
1 580-ABEG English Keyboard
1 490-BBRU AMD Radeon R9 M290X with 4GB GDDR5
1 658-BBOD Broadcom 4352 Driver
1 401-AAIK 256GB mSATA SSD Boot + 1TB 5400RPM SATA 6Gb/s
1 429-AACX Optical Drive : Slot-Loading Dual Layer Blu-ray Reader (BD-ROM, DVD/RW, CD-RW)
1 555-BBEQ Broadcom 4352 802.11 ac 2x2 and Bluetooth 4.0
1 470-AAKG US 125V Power Cord
1 340-ABEU Documentation, English
1 421-1723 Soft Contracts Dell In-Home Hardware Agreement for Alienware
1 640-BBLC Alienware Command Center 3.0
1 658-BBNS System Software for Alienware M17xR1
1 340-ADEV Setup Instructions English
1 332-1530 Dell.com Order
1 451-BBCB 8-cell Lithium Ion (86 wHr) Battery
1 338-BCHU 4th Generation Intel Core i7-4700MQ processor (6MB Cache, up to 3.4GHz w/ Turbo Boost)
1 332-1530 Dell.com Order
1 354-BBBB Anodized Aluminum
1 340-ADEL Alienware 17 Anodized Aluminum
1 340-ACQQ Not Included
1 430-XYGR Power DVD 9.6 BD, 3D,V2
1 389-BCCZ Windows 7 Label, OptiPlex, Fixed Precision, Vostro Desktop
1 391-BBEM 17.3 inch (439.42 mm) WLED FHD (1920 x 1080) Anti-Glare Display
1 630-AAAU Software: Microsoft Office 2013 Trial
1 658-BBUT Additional Software
1 817-BBBP None Required
1 450-AAJI 240W AC Adapter
1 340-ACQQ Not Included
 
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