test

It finally happened..

pepsxi

New Member
Joined
Aug 5, 2012
Messages
3
I've always had this fear when ordering items of high price, that something would go wrong like it going missing...

After waiting two weeks for my X51, the box arrived empty, with only the keyboard, mouse and documentation.

Any idea what would happen now ? I've been expecting an email for three days, but no reply has been received !
 

AeonSoul

Member
Joined
Feb 21, 2012
Messages
1,367
Drop the email method and give immediately a phone call to tech support or DELL sales dpt, and expose them your problem. They take ages to answer email, it's better to use the phone.
 

MattyB

Moderator
Joined
Mar 19, 2012
Messages
2,909
Wow that's terrible! What a disappointment after waiting for it for 2 weeks. Good luck with Dell. Let us know how it goes.
 

yikes81

Member
Joined
Feb 13, 2012
Messages
1,539
Holy Crap!! I would be calling them, and if that fails, my next call would be to your local Current Affairs TV program.
 

pepsxi

New Member
Joined
Aug 5, 2012
Messages
3
Well what can i say !

It's been almost a month, and for the first two weeks they told me they are contacting the manufacturing team.

Now they told me they need pictures of the box, now here's the thing i talked to them two weeks ago and asked if i "needed" the box and they said no.

Now they are not replying ( 3 Days )

Well what now !
 

JennyM

Member
Joined
Jul 13, 2012
Messages
200
I feel so badly for you! But this has gone on far too long for sure. Here's the list of free phone numbers the Alienware techs put at the bottom of the emails, I always use these & get through quickly. I find phone option the best. If they don't know how to handle the problem get them to put you through to the Manager. Good Luck! Be firm with them.

Dell | Alienware Hardware Support
Germany Freephone 0800 100 5079
Swiss Freephone 0800 000 971
Austria Freephone 0800 677 194
UK Freephone 0800 279 9751
International 00353 120 44 359
 

yikes81

Member
Joined
Feb 13, 2012
Messages
1,539
Dude, if you want, PM me the details, and your local Alienware number and I will also start calling on your behalf.

Maybe if we get all the members to start calling, we can be Alienware Anonymous!!
 
Last edited:
Joined
Apr 8, 2012
Messages
1,101
so still the same situation? thats very bad amigo
yeah PM yikes81 and inform other friends of yours in your locality and keep calling them.
 

yikes81

Member
Joined
Feb 13, 2012
Messages
1,539
im not sure if im in the local area.. but i can fire off an email from anywhere in the world. we all could. and i could make a couple of calls from work if its international ...
 

pepsxi

New Member
Joined
Aug 5, 2012
Messages
3
Thanks for all the support !

They offered me a replacement, i decided to go for the refund as i've found a better offer on eBay.
 
Top