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Logitech G19 keyboard and Alienware x58 motherboard issues.

randy161

Member
Joined
Dec 31, 2012
Messages
5
Hello, let me first off say I previously had a G15 and never a problem. I bought the G19 a couple of days ago.

Official Thread

http://forums.logitech.com/t5/G-Ser...790i-motherboards-Official-thread/td-p/433799

What I have done:

Yesterday I spent over an hour plugging and unplugging it, in every different usb port on the back and front of my computer. All I got was device not recognized, then when I was about to give up it loaded the drivers and was fine for the day. I know when I boot up tonight it will be back to the same problem.


I haven't tried changing the bios as of yet as I don't want to mess the system up over a keyboard, though when I boot up it says A11 I believe. Its an Alienware Aurora bought it 2010, and it says the motherboard is an Alienware x58 according to the CPU moniter program. Intel utlitiy tool says I have the latest drivers and Dell, well they just wanted to sell me a $450 warranty upgrade. So at this point I'm kinda stuck and I would like the keep the keyboard as I use the G keys a lot.

I am curious to see if anyone else has experienced this and knows what to do to fix it.

Any help would be greatly appreciated.
 

DDuB420

Member
Joined
Oct 26, 2012
Messages
983
See if theres a update for your Intel Chipset, If your on current, try a reinstall. Updating the chipset, updates the SM Bus controller, which might help you correct this problem your facing with USB issues.

Worth a shot....

Are you overclocked?
 

randy161

Member
Joined
Dec 31, 2012
Messages
5
If I remember correctly the system came overclocked from Alienware, i have never changed it.

I went to intel and used the chipset utility tool and it said I am up to date. I am curious though as the system says the motherboard is manufactured by alienware if that would hinder the updates? When I go to Dell and enter my service tag there is an update from March 2012 but I am not sure how to tell and Dell wouldn't help me as my warranty has expired.
 

DDuB420

Member
Joined
Oct 26, 2012
Messages
983
If I remember correctly the system came overclocked from Alienware, i have never changed it.

I went to intel and used the chipset utility tool and it said I am up to date. I am curious though as the system says the motherboard is manufactured by alienware if that would hinder the updates? When I go to Dell and enter my service tag there is an update from March 2012 but I am not sure how to tell and Dell wouldn't help me as my warranty has expired.

I would try to install it anyways, if your up to date your just overwriting files you already have, worth a shot.
 

AeonSoul

Member
Joined
Feb 21, 2012
Messages
1,367
R: Logitech G19 keyboard and Alienware x58 motherboard issues.

Well you can check your chipset driver revision and/or number and compare it with the one on Dells website. Other than that I would try to reinstall the usb drivers and see if that fix it.
 

randy161

Member
Joined
Dec 31, 2012
Messages
5
So now that I am at home it is a I7 920 @2.67 GHz core speed 3210.5 MHz

Motherboard according to CPU-Z

Alienware
Model # 04VWF2
Intel Chipset X58

Bios Brand Alienware Version A11

Question how do I go about checking the chipset revision and or compare it?
 

AeonSoul

Member
Joined
Feb 21, 2012
Messages
1,367
your revision is A11, and that should provide you plenty of info I guess. on the DELL download page there should be written what revision the driver is.
 
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