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M17 r3

Jburgess

New Member
Joined
Mar 9, 2020
Messages
3
I purchased an M17r3 for Christmas and had it running about a month when the motherboard blew. I have been waiting for a repair for about 3 weeks and was told today that the part wont be available from China until the end of the month.
I have been apologized to 50 time but at some point it gets beyond that. I paid 2000.00 cash for the machine and I wonder if I were making payments if the repair situation would be different. I am very disappointed in the customer service and what it has become since Dell took over.
 

MattyB

Moderator
Joined
Mar 19, 2012
Messages
2,838
Do you mean the new M17 R2? There isn't an R3 yet.

Unfortunately anything out of China is taking much longer than usual because of the virus.
 

Jburgess

New Member
Joined
Mar 9, 2020
Messages
3
Yes r2....I understand it's taking a longer time due to shipping from China. I've had probably 6 different Alienware machines in 12 yrs. I am very upset that it's going to be down for longer than I've owned it. I'm in the customer service market and this isnt customer service.
 
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