M17 r3

Jburgess

New Member
Mar 9, 2020
3
0
Ohio
I purchased an M17r3 for Christmas and had it running about a month when the motherboard blew. I have been waiting for a repair for about 3 weeks and was told today that the part wont be available from China until the end of the month.
I have been apologized to 50 time but at some point it gets beyond that. I paid 2000.00 cash for the machine and I wonder if I were making payments if the repair situation would be different. I am very disappointed in the customer service and what it has become since Dell took over.
 

Jburgess

New Member
Mar 9, 2020
3
0
Ohio
Yes r2....I understand it's taking a longer time due to shipping from China. I've had probably 6 different Alienware machines in 12 yrs. I am very upset that it's going to be down for longer than I've owned it. I'm in the customer service market and this isnt customer service.