M17x problems

MattyB

Moderator
Mar 19, 2012
3,110
126
Adelaide, Australia
Guys. Can anyone help?
Over the past 24 hours my machine has developed a problem. It will boot up to the windows desktop but then it will sometimes become unresponsive. The screen will not freeze completely as the mouse pointer will still move around but nothing will work. I cant open programs, the media control keys dont work, cant even Ctrl-Alt-Delete to get Task Manager up. I have to shut it down with the power button. It will sometimes let me get into a program for a while but then it will do its stupid thing after 10 minutes or so. It even froze while restarting this morning. I have tried a system restore to a point where it was working normally but no luck.

Any ideas?
 

MattyB

Moderator
Mar 19, 2012
3,110
126
Adelaide, Australia
Yeah it did the same thing straight after. I havent done anything out of the ordinary with it. It hadnt moved from the day before when it was working perfectly. I was playing BF3 offline today and closed the screen. When i opened it 5 minutes later it had frozen on a black screen but the mouse still moved. Its set up not to lock when i close it. It is currently working ok. It would have done it 10 times in the past 24 hours though. I have notified Dell so I'll see what they reckon.
 

AeonSoul

Member
Feb 21, 2012
1,367
0
34
Italy
Indeed it doesn't. I had my Desktop's HDD broke down last year and I lost shitload of data, and it happened while I was listening to some music, the pc started freezing, then when I tried to reboot the HDD just failed.
 

MattyB

Moderator
Mar 19, 2012
3,110
126
Adelaide, Australia
Update: Dont know what happened in the end. The problem hasnt come back for a few days. Dell gave me a test to do to check my HDD. Shutdown computer. Hold Function Key while powering back on until a bootup troubleshooting screen comes up. Then it will run through some tests for a few hours. The only problem I'm having now is my media control keys dont work. Irritating.
 

MattyB

Moderator
Mar 19, 2012
3,110
126
Adelaide, Australia
Its all good now I think. Dell got me to reinstall the Alienware OSD and Command Centre. Unfortunately it is an earlier version of Command Centre (2.6.2.0 instead of 2.6.14.0) but everything is working again. Dont know if the earlier version is much different.