M17x R4 graphic card problem

T

timod

New Member
May 18, 2013
2
0
Melbourne
  • #1
    i have had my alienware for about 9 months now and its been working fine till today, it randomly started to freeze and restart my whole laptop while im in game, and its becoming more frequent, i can play dota 2 for about 5 minutes before its crashes and guild wars for about 10 before it crashes, its a problem with mostly all the games ive tried.
    The card i use is a geforce GTX 675M, 1 second before it crashes i see these green lines on my screen then the sound freezes making a bad sound (like drdrdrdrdrdrdrdr) then it takes maybe 1 minute to start back up.
     
    MattyB

    MattyB

    Moderator
    Mar 19, 2012
    3,089
    124
    Adelaide, Australia
  • #3
    I agree with Mr Soul. Sounds like a serious hardware issue. If you bought it new from Dell you should still have a next business day service warranty. I suggest to use it while you can. They will try to troubleshoot it first though. Try running the Dell Pre-boot assessment. While booting, press F12 to get into the boot menu and select the diagnostic tool (not sure what it's actually called). This will run a test through all your hardware. Make a note of any errors that come up and pass them onto Dell.

    Email Darren @ Anzxps_AP@dell.com
    He's been very helpful to me in the past.
     
    T

    timod

    New Member
    May 18, 2013
    2
    0
    Melbourne
  • #4
    thanks for the help ill have to wait for monday till i can contact any companies, it would be pretty gay if my graphics card is dying so is there a possibility it might be the tempurature?
    What would the average temp for a GPU be about, because while i play my games its around 80 c
     
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