Update: I'd like to inform the readers that i have contacted the international dell service number in Egypt, and filled them in with the details, they said that a support representative with a replacement GTX 675m will be contacting me within the next 48 hours to schedule an appointment for dropping by my house to solve the issue (hopefully he'll replace the card, because even if the one i have turns out to be unseated properly, i don't know what kind of damage it has suffered during its downtime).
Before i proceed, i would like to inform readers that i will be handing in my M17 to Dell tomorrow to get repaired, so please try to reply within the next 9 hours so i can try any suggested fixes.
for 10 days now i've been getting black screen a few minutes after launching any video game/3d application, the laptop would stop responding and automatically restarts after 10 seconds, when it turns on again i get an error report 116 from windows, which indicates that the nvidia driver has stopped responding and failed to recover. (check attachments for the specific error message)




Here's my exact M17x R4's components since the combination is not the same as on the internet:
-Windows 7 64-bit home premium
-I7 3720QM 2.6ghz
-16gb RAM
-2TB HDD
-Nvidia GTX 675M DDR5 2gb
Here is the list of troubleshooting i've done:
-Using windows utilities:
--Disc Cleanup
--Defragment
--HDD error check
--System Restore
--System Repair
--sfc /scannow via Admin command prompt
--Windows hardware diagnostic (by holding D and the start button)
-Using third party software:
--Full system Antivirus scan via Norton 360
--Registry cleanup via CCleaner (latest version)
--Clean reinstall of Nvidia drivers (stock driver, 314.07, 310.9, current alienware recommended drivers, and lastly 306.xx) (driver sweeper used after uninstalling old drivers in safe mode prior to updating some)
--All recommended updates on Dell support website using my service code
-Using AlienAutopsy:
--Gaming test: check attachments (i canceled some tests because they caused that error as well) (check attachment)
--Default scan (everything): everything passed, canceled same tests as above.
-Using OCCT (latest version):
--CPU test, Large Data Package (15 minutes) (5 runs): Temperatures peaked at 90 degrees Celsius when maximum processor state 99%, peak temperature 85 degrees Celsius when maximum processor state 92%
--GPU test, Shader complexity 3, max FPS 60, DX10, 1920x1080 fullscreen, 15 minutes (10~15 runs): Temperature peaked at 67 degrees Celsius, all tests failed (most within the first few seconds, some within the first minute, 2 runs lasted 13 minutes)
I've also encountered 3 instances where i'd get Six Short Beeps when my screen went black.
Can someone help me out here?
NOTE: This laptop is only 8 months old, bought brand new with 1 year warranty.
Before i proceed, i would like to inform readers that i will be handing in my M17 to Dell tomorrow to get repaired, so please try to reply within the next 9 hours so i can try any suggested fixes.
for 10 days now i've been getting black screen a few minutes after launching any video game/3d application, the laptop would stop responding and automatically restarts after 10 seconds, when it turns on again i get an error report 116 from windows, which indicates that the nvidia driver has stopped responding and failed to recover. (check attachments for the specific error message)




Here's my exact M17x R4's components since the combination is not the same as on the internet:
-Windows 7 64-bit home premium
-I7 3720QM 2.6ghz
-16gb RAM
-2TB HDD
-Nvidia GTX 675M DDR5 2gb
Here is the list of troubleshooting i've done:
-Using windows utilities:
--Disc Cleanup
--Defragment
--HDD error check
--System Restore
--System Repair
--sfc /scannow via Admin command prompt
--Windows hardware diagnostic (by holding D and the start button)
-Using third party software:
--Full system Antivirus scan via Norton 360
--Registry cleanup via CCleaner (latest version)
--Clean reinstall of Nvidia drivers (stock driver, 314.07, 310.9, current alienware recommended drivers, and lastly 306.xx) (driver sweeper used after uninstalling old drivers in safe mode prior to updating some)
--All recommended updates on Dell support website using my service code
-Using AlienAutopsy:
--Gaming test: check attachments (i canceled some tests because they caused that error as well) (check attachment)
--Default scan (everything): everything passed, canceled same tests as above.

-Using OCCT (latest version):
--CPU test, Large Data Package (15 minutes) (5 runs): Temperatures peaked at 90 degrees Celsius when maximum processor state 99%, peak temperature 85 degrees Celsius when maximum processor state 92%
--GPU test, Shader complexity 3, max FPS 60, DX10, 1920x1080 fullscreen, 15 minutes (10~15 runs): Temperature peaked at 67 degrees Celsius, all tests failed (most within the first few seconds, some within the first minute, 2 runs lasted 13 minutes)
I've also encountered 3 instances where i'd get Six Short Beeps when my screen went black.
Can someone help me out here?
NOTE: This laptop is only 8 months old, bought brand new with 1 year warranty.
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