Hi there I'm new to the forum but i have a problem I need advice on.
I bought a Alienware m17xR4 in February bought it new for £1650 all paid for in 1 go. My problem arose last week when it just stopped running for no reason. So as u do I went ahead and contacted dell support we identified the problem as the motherboard failed. So arranged a next working day technician which was today.
The guy arrive and although a bit arrogant did the business and changed the motherboard once complete this solved nothing he then identified the problem as the graphics card failed. One gtx 675. So we sorted to get this replaced, which was fine. He then asked me if the laptop was a refurb to which I said of course not, to which he says the graphics card is definitely a used part. More so the pad on the to which absorbs heat or something was supposed to be one big piece but was in fact lots of little bit and just put on in any old way and the heat sink was missing a screw and not attached correctly which caused the failure.
I'm now sitting here wondering if i should bother waiting out for the further repair. As it stands I don't know what my rights are in this matter as I feel being sold I assumed was new and built for me is now just a slap dash assembly with possibly more per-owned parts inside. Do I have the right to demand a new laptop or refund?
Has anyone had something like this before? Any help would be great.
Thanks Kev.
I bought a Alienware m17xR4 in February bought it new for £1650 all paid for in 1 go. My problem arose last week when it just stopped running for no reason. So as u do I went ahead and contacted dell support we identified the problem as the motherboard failed. So arranged a next working day technician which was today.
The guy arrive and although a bit arrogant did the business and changed the motherboard once complete this solved nothing he then identified the problem as the graphics card failed. One gtx 675. So we sorted to get this replaced, which was fine. He then asked me if the laptop was a refurb to which I said of course not, to which he says the graphics card is definitely a used part. More so the pad on the to which absorbs heat or something was supposed to be one big piece but was in fact lots of little bit and just put on in any old way and the heat sink was missing a screw and not attached correctly which caused the failure.
I'm now sitting here wondering if i should bother waiting out for the further repair. As it stands I don't know what my rights are in this matter as I feel being sold I assumed was new and built for me is now just a slap dash assembly with possibly more per-owned parts inside. Do I have the right to demand a new laptop or refund?
Has anyone had something like this before? Any help would be great.
Thanks Kev.