William Walker
New Member
- Joined
- Oct 27, 2015
- Messages
- 4
After updating my firmware on my Alienware 17 Mx (deployment date September 2013) from the dell/Alienware drivers download site (www.dell.com/support/home/us/en/19/product-support/servicetag/) and following the instructions given on the site, to perform this Firmware update . Once I was done doing this update, My 17 Mx would not even start POST, after pressing the power (on) button, my 17 MX will start both fans and light up, after no more than four seconds the fans will stop running, the (blue) light under the keyboard, power button, sides of the laptop's chassis will remain on and unflinching. No flashing lights will come from any place on the laptop, also no beeps will be produced. The display (screen) is black continuously, not a single pixel will light up. You can hear nor see any type of activity after the fans stop. I followed these institutions found on the Alienware/Dell site for correcting a no-post issue:
turn the power off
Remove all externally connected devices
Press and hold the the FN button while pressing the power button on
To run the ePSA Built-in Diagnostics, which resulted in nothing. Later I downloaded the Owners Manual (Alienware 17 Owner’s Manual; Computer model: Alienware 17 R1 Regulatory model: P18E Regulatory type: P18E001) and followed the instructions on removing the coin-battery and main battery in order to reset the CMOS, as per the instructions on the Alienware site:
- Turn the system off and disconnect the AC adapter
- Disconnect CMOS battery and system battery
- Do a power drain (press and hold power button 30 seconds)
- Reconnect CMOS battery and system battery
Replace any panels removed for access
Reconnect power supply and turn system on
Nothing changed, my system remains unresponsive. The Alienware site indicates that after doing all this and the problem persists, that the system has a hardware problem. This laptop is not just for playing games, I am handicapped and use it for working from home, I don't know what to do! It's warranty has expired and I am just scratching by to make ends meet.
The
turn the power off
Remove all externally connected devices
Press and hold the the FN button while pressing the power button on
To run the ePSA Built-in Diagnostics, which resulted in nothing. Later I downloaded the Owners Manual (Alienware 17 Owner’s Manual; Computer model: Alienware 17 R1 Regulatory model: P18E Regulatory type: P18E001) and followed the instructions on removing the coin-battery and main battery in order to reset the CMOS, as per the instructions on the Alienware site:
- Turn the system off and disconnect the AC adapter
- Disconnect CMOS battery and system battery
- Do a power drain (press and hold power button 30 seconds)
- Reconnect CMOS battery and system battery
Replace any panels removed for access
Reconnect power supply and turn system on
Nothing changed, my system remains unresponsive. The Alienware site indicates that after doing all this and the problem persists, that the system has a hardware problem. This laptop is not just for playing games, I am handicapped and use it for working from home, I don't know what to do! It's warranty has expired and I am just scratching by to make ends meet.
The