my x51 r3 keeps freezing

kga943

New Member
Joined
Jan 17, 2016
Messages
4
2 weeks old and it keeps freezing up mouse and keyboard stop working I have to hold power button to restart it what should I look for thinking about returning it
 

MattyB

Moderator
Joined
Mar 19, 2012
Messages
3,029
When is it freezing? During a game or just on the desktop or surfing the web? If it's during gameplay then try updating your GPU driver. If it's any other time then you should definitely contact Dell.
 

sk.empyre

Member
Joined
Jan 29, 2016
Messages
42
Hello, kga943. I want to second what MattyB said, when is it freezing? If the computer is on its desktop and the mouse and keyboard seem to be unresponsive then it could be an issue with your operating system drivers. When I had windows 8.1 every once in a while my Keyboard, Mouse and headset would all "Disconnect" and be unresponsive until I restarted the computer. However, the fix for me was upgrading to Windows 10 Pro so it was obvious (for me) that it was an issue with the OS.

Recommended steps (If you haven't contacted dell and it's only unresponsive keyboard and mouse but computer functionality remains okay)

Update GPU Driver if you have an AMD GPU then I believe you can get it from here: http://support.amd.com/en-us if you have an Nvidia GPU you can get it here: http://www.nvidia.com/Download/index.aspx

Update Windows Drivers You can find more information here: http://windows.microsoft.com/en-us/windows/update-drivers-recommended-links or https://www.microsoft.com/en-us/windows

Best of luck!

- sk.Empyre
 
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