Need help!

blessthenoob

Member
Jul 7, 2016
6
0
Hello all!

I have a problem with my alienware M17x R2, the screen is black. Nothing is showing on it. I can connect it to my tv with ahdmi cable and still the black screen. So im thinking is a video card problem. Searching about the problem online i have found that alienware has some led error codes. Can someone help me with that? The keyboard is getting lighted but num lock,scroll lock and caps lock are off. Anyone has some idea its not the video card or maybe it is....
 

blessthenoob

Member
Jul 7, 2016
6
0
Forgot to add, have a dual HD 5870 gpu. I have attached a picture that i have found online. Can i let only 1 gpu inside connected or it wont run like that? I have to buy another gpu like that or i have to buy 2 gpu's if they are both dead?
 

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Alienwulf

Member
Jan 20, 2014
238
13
San Diego Ca.
I do believe one is a master card and the other is a slave. System would work off master only but not just a slave. If you hold f8 when powering up will it go into Bios? First thing I would try and don't laugh is unplug system..pull battery..hold power button down for 20 or so seconds then wait 5 or so minutes and re-power system. That would clear any driver issues. It works often on strange problems. If you still have the problem I will give you some links to check out.
 

blessthenoob

Member
Jul 7, 2016
6
0
Didnt try the F8 to see if its going in bios. But i have removed the battery and the bios battery and then hold the power button for 30 seconds and still nothing. I will try the bios when im home. So about the gpu, if i will have to buy it, i will need only one? Thinking of buying the gpu.... Dont know what else i can do, maybe its a faulty motherboard or who knows what else. Your help is much appreciated.
 

blessthenoob

Member
Jul 7, 2016
6
0
I have tested the GPU (HD 5870). In the left slot one at a time.(thats the master slot) The laptop starts, nothing on the screen of course. On the keyboard i have a blinking caps lock and num lock. Maybe both of the gpu are dead. How can i test the motherboard? So i can buy a gpu and make it work.