A few days ago, while surfing the net, my keyboard and touch-pad stopped responding on my m14x r2. No outside forces to cause this, no drops, spills etc. Software issue, of course. External mouse and keyboard work. I called tech support, and after trying a few things, he suggested a clean install of Win 7. I backed up my files, proceeded with clean install. During the installation, I got the BSOD saying something was keeping windows from loading properly, and suggested I run an antivirus to make sure I didn't have issues. I restarted my comp, and it no longer detected a hard drive. I switched to a different drive, managed to get windows loaded, and of course, my back up failed. Now I'm without drivers, the auto detect auto download on the dell support sight doesn't work, my SSD cache is disabled in BIOS, causing things to run very slowly, I'm at the end of my rope. Can I just send the whole damn thing back to Dell and let them deal with it? is there a sight where I can download all the drivers that my machine needs? How do I go about enabling my SSD in BIOS? Windows 7 doesn't even see it, so no help there. ANY info or support will be greatly appreciated folks. I'm at the end of my rope here.