Hello AWO, new M14x-R2 owner here, having some issues, right out of the box. I bought a refurb and the first thing I noticed was the lack of lighting on the keyboard, all other fx lights work as advertised. I updated the Command Center, and updated the BIOS to A12 to no avail. Next I decided to run the Dell PC Diagnostics, and found what may be a larger problem: Memory: System Memory failed on all accounts. "Your memory is operating outside of normal parameters and should be replaced". It was my understanding when I bought the laptop that it had been checked out and passed inspection. I called the Dell tech line, and didn't feel like waiting the 30 minutes due to high call volume. I'm fairly tech savvy, or at least like to think I am, and would like to fix the problem myself, with a little help from friends, if possible. My specs are: i7-3840QM, GT 650m 2G, 750 HD 128 SSD. Any and all help will be greatly appreciated.