Unknown problem.


New Member
Apr 1, 2014
Hello, so I bought my Alienware Laptop 17 not long ago.

I have had some problems with it so far.

One of them is the Intel Rapid storage system.
On the icon in the bottom right corner it has an red X over it. I don't really know what that means, when I go inside of the program it looks like one of my storage system is not working in the RAID volume. One of ports it looks like. It got an exclamation mark next to it.

I have no idea how to fix this.

Also I am getting a bit worried dell might not have put the SSD in my computer. Because I specificly ordered one and in my orderconfirmation it says this "2TB RAID 0 (2x1TB 5400RPM) + 80GB mSATA SSD Caching NVIDIA"
Thats what I bought.

But I can't find the SSD anywhere. How do I locate it? I went into msinfo32 but I can't find anything named SSD. Is it named something different?

Because the fans are quite loud sometimes.

Please can anyone help me!

Best wishes
Hi Karl,

I can't help with the first problem I'm afraid but I can hopefully help with the second.

I have the same RAID set up as you and I had the same concerns because I could only see 10gb in my D: drive.

They split it so you have 10GB to put games/program's on then the remaining 70gb is used as a caching drive.