What the F?#k Dell.........

[Mustangdave]

Has anyone been through what I am going through when ordering their Alienware? If you did, how did it play out?

So I checked up on the Dell.ca website like I always do daily to see the progress of my order, anyhow my order that I placed about three weeks ago (the 11th of this month) went from "in-production" to canceled!!!! WTF....... Then I see this totally different order number next to it with an additional week longer delivery date that says "Order processing"

The new order number link doesn't even work so I have no way of knowing if the order is the same as my last and I'm stuck clueless on what the **** happened till Monday when a Dell rep. will be available.

To make matters worse this new delivery date my family and I will be out of town for two weeks.

Pissed......

 

[Commy1]

So it sounds like they screwed up your first order and they went ahead and reordered the same thing, meaning they had to get a new order number. You did order one of the new laptops, they are obviously having some issues getting product out the door in the proper state.
I'd give them a call, and make them confirm what they've done with your laptop, that way if it arrives in a substandard state you can cram it up their ass later. They shouldn't be toying around with anything that costs that amount of money.

 

[jorlanm]

I like Alienware but I don't like ordering from their site...I always call XoticPc or HIDevolution if they have them instock before I order...More customizations too...Till now Dell still don't offer Blu-ray burners for some reason...

 

[Mustangdave]

Yeah I plan on calling Dell first thing Monday morning to find out who dropped the ball.

 

[Mustangdave]

So I called and Dell today and the representative said that they had to cancel and reorder my laptop because of a SKU error in their system. She gave me the whole "we will expedite your order resolution". Guess it's just sitting tight and waiting to see if it arrives before I leave on vacation.

 

[Mustangdave]

Guess what! My order was canceled yet AGAIN! I guess I shouldn't be surprised..... So the reorder the last time this happened was on the 28th of last month with a EDD of the 30th of this month..... well guess that ain't happening now. I now see a reorder for the same thing for the THIRD TIME with an order date of the 15th of this month and a EDD of the 8th of next month...... I'm going to insist to speak to a manger to find out what the hell is going on! I'm starting to wonder if I ever am going to receive my damn computer...... I've been going through this B.S. since the 11th of last month......

Any suggestions for the manger when I decide to call tomorrow? What's funny is Dell customer service called me on last Monday to apologize about the last cancellation.

 

[Mustangdave]

It arrived! Everything seems to be working fine. I still haven't figured out how to activate the SLI yet. Then again I'm waiting for FFXIV A Realm Reborn to be released to see its potential. Apparently SLI & crossfire will be supported shortly after release. I download the Nvidia game experience.

 

[Mustangdave]

What is everyone's favorite preset lighting theme?

 

[yikes81]

Awesome. I'm sure that it will be worth it. In terms of lighting, I stuck to the green as it resembles the alien green.

Tapatalk'n

 

[shankc]

Looks like a lovely laptop although I do like the front vents on the R4 it makes it look really cool. But apart from that it looks excellent and I bet it performs excellent to. I might have to shuffle a few bills and get one ordered mind you dell customer service is a joke I might have to go xoticpc see if customer services are better

 

[Mustangdave]

Yeah customer service was so shitty I emailed Steve Felice (President & Chief Commercial Officer of Dell) my issues and ......shit was handled! If I have any issues here on out, I deal with the manager of executive sales now. Got his own personal cell phone number!

 

[forJAT]

Gratz and way to go! Still waiting on my box but I know it will be well worth the wait! I just hope that I don't run into any unforeseeable delays... .. Great looking rig there!