- Feb 2, 2012
Dell just sent me a notice that the shipping date for my X51, that was ordered in January, will now be delayed until March. What the hell! Anyone else get a similar notice?
You need to call customer service and pitch a stink. In most cases, you can get the order expedited and even get something out of it. When I did, I got my order sped up (not by much, just five days) and I got upgraded to next day delivery. Another person on the Alienware Facebook page got some free games thrown in for the inconvenience. Give it a try, it might help ease the sting of having to wait. When you call customer sevice, ask to speak to a manager and express your dissapointment with the delays to him and ask for any incentives, they are authorized to make those kinds of deals.Up date:
Been told today by Dell that the DVD Drive is out of stock and will not be available until 19th March.
Now why the hell did they put the x51 up for purchase if they clearly weren't ready to meet the demands? Dell was not thinking straight with this one...After a few weeks delays I hear from dell yesterday saying now it wont be shipped until the 26th march (I ordered on the 13 th February) so I told them to cancel the speakers (which I was getting for free for the delays but turned out to be the biggest delay themselves) and the monitor. Still hasn't been sent yet. Have to wait for them to "sort out the cancellations". If it wasn't an Alienware I would have told them to shove it already haha
Such bad feelings towards dell now. Maybe because I recieved an email saying it was completed and shipped and would arrive on the 23rd February. How do you find delays AFTER you complete and ship an order??
I tried the Bluray upgrade with no joy. Never mind all good things come to those that wait.Well, at least they reduced the price, but I still think they could do better and offer you a better consolation (i.e. upgrade to a TactX peripherals, free blu ray drive upgrade, some games).
In all honesty I'm really bummed about it. I have to cancel the speakers and the monitor, I get my order a good two weeks after the original delivery date and I don't get nothing for it. Knowing my luck at the moment they'd say it'd take a week or more to instal a game for me anyway I think I'll just consider myself lucky that I'm getting it at all.I think Dell saying the delay is because of the shortage of speakers offered that we're offered as a consolation for the original delay is a load of BS. I think you should as for a pre installed game with your purchase if you really are not too concerned with the speakers and see if they don't use that as an excuse as well.
My wife has been doing her nut with what I've been buying for a PC I don't yet have.That is for sure. You will be quite satisfied once you do recieve it. Did you spring for any of the Alienware peripherals or did you go with the stock keyboard and mouse. I got the stock keyboard and mouse but I already had a new mouse waiting for it when I did finally get my X51. Using the Tron Razer mouse and I love it. It has a wicked response time, not to mention it lights up and makes sounds too, lol!